Privacy Policy

Privacy Policy

Revised September 17, 2020

The following is the US Business Bureau; referred to as USBB, online privacy policy, which governs how visitor information (your information) is gathered and used on Internet sites of our affiliated organizations: National Branch of US Business Bureau and independent USBBs (together referred to as “USBB”). Please take a few minutes to read this policy carefully.

USBB provides its services to businesses and consumers in The United States of America.

Except as provided in this Privacy Policy, unless USBB previously agrees in writing, all information provided to USBB, including information exchanged through electronic communication, is neither privileged nor confidential.

Your Information that USBB May Collect Online

You can affirmatively submit to USBB certain user information pertaining to your interaction with USBB. User information may include a search query (such as the name and location of a business or charity) or other information as described more fully below. You can also provide location information (so that you can search near you or in an area you specify), or billing or donation information. We also may infer your geographic location based on your IP address or other information. User information may also include information pertaining to a marketplace complaint, such as your name, postal and e-mail address, phone and facsimile numbers, and description of the complaint or customer review.

When you submit a comment to a blog post on the USBB website, you also submit your name and email address to USBB. USBB may share that information with a third party, if a third party originated the blog post. USBB may also collect information from a business that inquires about USBB membership, conference attendance or program participation, some of which could constitute identifying information about a sole proprietor, as well as identifying information from individuals acting in their business capacity.

Some applications on USBB websites to which you may submit comments or other information are administered by third parties. These applications collect, use and share information under third party privacy policies. utilizes Google Maps API to provide consumers with the location of user selected businesses. This feature is added at the option of business. The user has the option to request directions to the business through Maps API. No user submitted data is collected, maintained or stored by USBB. Further information on Google’s privacy standards can be found at

USBB’s websites are not designed with the purpose of attracting any person under age 18. USBB does not knowingly collect or maintain any personal information from children under the age of 18.

USBB provides its services to businesses and consumers in The United States of America and does not market to EU or EEA businesses or individuals.

Cookies and Other Persistent Identifiers

USBB or third parties we contract with may use persistent identifiers such as cookies, embedded scripts, web beacons, pixel tags, log files, or similar technologies to collect certain information about visitors to our site and interactions with our online and mobile sponsorship information or advertisements.

For example, we may automatically collect certain non-personal information from you, including but not limited to your browser type, device type, geographical location, operating system, unique device identifier of any of your computer(s) or device(s) that are used to access the site, software version, Internet Protocol (“IP”) address, phone model, phone operating system, and the domain name from which you accessed the site. We also may collect information about your use of the site, including the date and time you visit the site, the areas or pages of the site that you visit, the amount of time you spend viewing or using the site, the number of times you return to the site, other click-stream or site usage data, emails that you open, forward or click-through to our site, advertising that you click on, and other sites that you may visit.

You can still use USBB’s websites if you have set your browser to reject cookies or tracking identifiers, but it may prevent you from viewing or accessing some of the features of our site.

Uses of Persistent Identifiers

USBB or third parties may use identifiers to generate certain kinds of site usage data, such as the number of hits and visits to our sites. This information is used to understand how visitors use our sites and provide better services to you. USBB or third parties may also use identifiers to personalize the display of sponsorships or advertisements and customize the content you see while using our sites and sometimes while visiting other websites (see Your Ad Choices below).

USBB may transfer, or allow third parties to collect, analytic information about your visit to USBB websites to help us improve our websites and better serve you when you visit us online in the future. Analytic information may include such identifiers as your browser type, IP address, referring site URL, web pages you view and links you click on while navigating within our sites.

We use this information for a number of purposes, such as to provide easier site navigation, access to forms, or to track analytics and certain statistical information that enables us to improve our site and provide you with more relevant content and information on our site and other sites.

We may also use third party analytics and advertising tools, or allow third party companies, to serve ads and/or automatically collect certain non-personal information from you when you interact with our site, advertising, or social media. This may include click stream information, browser type, time and date, subject of advertisements clicked or scrolled over. These third party tools or companies may use technology such as cookies, web beacons, pixel tags, or log files to collect such information.

How USBB Uses Your Information

We will use information you affirmatively submit to USBB for the purpose for which it is submitted, such as to reply to your email, respond to your inquiry, handle your complaint, publish your customer review or comment, process billing and donation transactions, register your participation in an event, respond to requests related to program participation. We may also use such information to provide operational notices, in program record-keeping and to conduct research on industry marketplace practices. We may publish aggregate data, but the aggregate data will not include any user information you provided to us. At this time we do not respond to “do not trackā€ signals issued by web browsers. We may contact individuals registering for events with information about other USBB events or, if relevant, membership or sponsorship opportunities.

We may use third party contractors to act on our behalf, and these contractors are obligated to not disclose or use your information for other purposes.

USBB relies on information collected from our users to develop new services and conduct analysis to enhance current content and services. Information collected from you may be used to review usage and operations of our site and address any resulting issues with our site.

At certain points where your information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about USBB or its affiliated organizations. This election box only appears in places where the service collecting your information maintains such lists. You can remove your name from a USBB mailing list by utilizing the appropriate unsubscribe feature contained in the emails.

USBB may also use the information we collect from you to enhance your online experience and provide you with customized site content and targeted information on the site, across third party sites, or through your mobile device.

Your Ad Choices

USBB may allow third parties to collect and use information about your browsing activity on our website in order to serve you more relevant ads based on your interests. USBB adheres to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising, and commits to providing consumers with notice and choice about interest-based advertising. On pages where we allow third parties to collect data for interest-based ads, you will see the notice “Your Ad Choices” near the link to the Privacy Policy. When you receive an ad based on your interests, you will see the Advertising Option Icon in or near the ad to provide you with notice that the advertisement is tailored to your possible interests as inferred from your browsing activity. To learn more about interest-based advertising, click here. To opt out of future interest-based advertising, click here. You will still see ads, but they will not be based on subjects or products that the advertiser thinks may be of interest to you.

Other Ways Your Information May Be Shared

Inquiries, Complaints and Reviews

In order to process a complaint, USBB may send the complaint to the business (which may be outside of your county or state), handle the complaint itself, or refer the complaint to another appropriate organization for handling. Depending on the type of complaint, USBB will provide complaints to the company complained about and, in some situations, to the company’s franchisor or licensor for quality control purposes. USBB may also send a customer review to the subject business (which may be outside of your county or state). By submitting a complaint or review via email or sending us a request or inquiry, you are authorizing us to forward your information to the appropriate USBB office or to the proper business.


If USBB changes this policy in the future, we will post the changes here and indicate the date of the changes at the top of the policy.

Problems or Complaints with USBB Privacy Policy

If you have a complaint about USBB compliance with this privacy policy, you may contact us at